Use of Information
We usually collect personal information such as your name, telephone number, email address, gender, and delivery addresses, and your financial details. When you are online, we collect information regarding the pages within our network, which you visit, and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods and services and if the law requires us to, we will seek your consent to collect it.
We use your information to provide our services to you, to fulfill administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes. Your contact details may be used to contact you to inform you of important information related to purchasing goods, for example delivery, cancellation and exchange of goods.
We may share your information with other companies, which are related to service spectrum, within Qatar. They or we may also use your personally identifiable information to assist us in improving our products and services and any of us might be in touch to let you know about goods, services, or promotions, which may interest you.
If you have registered QTSOUQ account with us, we will hold your contact and billing details. Those details are primarily used to provide you with the online shopping services you have requested and to send you information about the QTSOUQ platform, any upgrades that become available, new developments and forthcoming features and to charge you for service fees in relation to online shopping you have acquired through the QTSOUQ platform.
If you have shopped or purchased anything that are listed in the QTSOUQ platform, we keep a record of your buying data to report to the “MERCHANT”. Your buying data will be provided to the “MERCHANT" if requested for their records and analysis. This buying data does not include your personal contact details which are only given to MERCHANT if, at the time of purchase; you agree to receive information and offers about future promotions directly from the “MERCHANTS”. We will also keep a record of your billing information to allow you to make quick purchases by simply using an email address and password to login to your QTSOUQ account.
You can opt-out of receiving email campaigns from QTSOUQ and our partners either during the promotional or registration process or by logging into your QTSOUQ profile at www.qt-souq.com and unselecting the various options relating to weekly newsletters, special offers, and special offers from partners. Our partners include third party businesses we have entered into contracts with for marketing and client relationship purposes.
Use by Merchants
All QTSOUQ accounts are managed online. You can use the link, which is at the bottom of every email to log in to your QTSOUQ account at www.qt-souq.com. All SMS messages are sent with an opportunity to reply and unsubscribe from future broadcasts in your expressed category of interest.
Use by Third Parties
QTSOUQ may disclose your information to its service providers and contractors from time to time to help us to provide and market our goods and services to you. Examples of such third party service providers and contractors include call center operators, software contractors and email/SMS broadcast providers. We may also share your information with third parties who provide prizes for competitions or special offers. If we do this we generally require these parties to protect your information in the same way we do.
Use of Aggregate Data
We may collect certain non-personal information to optimize our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.
QTSOUQ may use personally identifiable information in aggregate form to improve our goods and services including our Web sites and make them more responsive to the needs of our customers.
QTSOUQ strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorized use or disclosure.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secured.
Access to Personal Information
You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. To request access; please contact our privacy officer as set out at the end of this document.
Any information posted on website and/or communicated in chat areas becomes public information. While QTSOUQ strives to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a chat room or bulletin board.
Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you choose to buy on the Website, we collect information about your buying behavior.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests
Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
Sharing of personal information
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
Online Links to Third Party and Co-Branded Sites
QTSOUQ may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be "co-branded" with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.
Software privacy seriously impacts the software industry worldwide. From time to time QTSOUQ receives reports of suspected piracy and investigates those reports. Software piracy may be a criminal offence, and sometimes an investigation is undertaken. Whilst most reports concern piracy by businesses, some personal information may be collected.
For Further Information
Please contact our Privacy Officer to ask for access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy. firstname.lastname@example.org