FAQ (Frequently Asked Questions)

If you are unable to find a product or brand that you would like to shop for, please write to us at info@qt-souq.com and we will try our best to make the product available to you.
Please contact us at info@qt-souq.com to know more or call us on 4406 9008 and our Customer Support Team will be happy to assist you.
The amount will be refunded to your QTSOUQ account to use as store credit in your forthcoming purchases. Please contact customer support for any further assistance regarding this issue.
Look for “Deals of the Day” section on Homepage. All products with discount or promotions are listed under this section.
No. We are a purely internet based company and do not have any brick and mortar stores.
Unfortunately, you cannot pay for products using meal passes. However, all other modes of payment are accepted as standard such as Cash on Delivery, Online payment by Cards/Net Banking/Wallet/PayPal etc.
You can write to info@qt-souq.com for all suggestions related to new stores or products. We will work extra hard to get the store listed on QTSOUQ and get the product available to you.
Choose from over 120,000 products spread across various categories such as grocery, beverages, personal care products, baby care products, pet products and much more.
You can cancel your order within 2 hours of purchase from “My Account” section or write to us at info@qt-souq.com or call us on +974-4406 9008 to cancel your order prior to the order verification done by the Customer Support Team.
You can check your order status by visiting the “Track Order” link under More dropdown of the website or by contacting our customer support team.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.
Once you have placed your order you will not be able to make modifications to the placed order, however you may contact our customer support team for processing product cancellation.
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with the order details.
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with QTSOUQ. Do write to us at info@qt-souq.com in case of positive or negative feedback.
You can register by clicking on the "Sign Up" link at the top-right corner of the homepage. Please provide the information in the form that appears.
No. Registration on qt-souq.com is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact phone number can only be associated with one QTSOUQ account.
My Account is the section you reach after you log in at qt-souq.com. My Account allows you to track your active orders, look at your wish lists, see your previous purchases, your referrals and subscriptions as well as update your contact and delivery details.
You need to enter your email address on the Login page and click “Forgot password”. An email with a reset password will be sent to your email address. With this, you can change your password.In case of any further issues please contact our customer support team.
You can pay for your order on qt-souq.com using the following modes of payment: a. Cash on delivery b. Credit and debit cards (VISA /MasterCard /American Express) c. PayPal
All Taxes and charges (if any) will explicitly be shown on the product page.
Yes, it is absolutely safe to use your card on qt-souq.com. A recent directive from Qatar Central Bank makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using Debit/Credit card. It means extra security for you, thus making online shopping safer.
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your QTSOUQ account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. The Delivery slots are mentioned on the top corner of the website. If we are unable to deliver the order during the specified time duration (due to unforeseen situations) we will re-schedule the delivery and you’ll be notified by the Customer Support Team.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
You can change your delivery address on our website once you log in to your account. Click on “My Account” at the top right corner and browse through the “Delivery Address” section to change your delivery address.
• Standard Delivery : QAR 15 for delivery on the same working day. • Scheduled Delivery: QAR 20 for any orders scheduled to be delivered or slated for delivery on the next working day. • Express Delivery: QAR 35 for deliveries within 3-5 hours of order placement. However, there will be additional fee charged if multiple products from different merchants are choosen in the same order for delivery.
In case of a delay, our customer support team will keep you updated about your delivery.
Hurray! there is no minimum order for delivery.
We do same day delivery provided you place your order before 12 noon on the day you want the delivery.
The Same Day Delivery is applicable to our entire range of products.
QTSOUQ currently delivers all over Doha. For the Initial phase. Soon we will be covering all areas within the State of Qatar
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 4406 9008 or via email at info@qt-souq.com.